ARIA knows your hotel.
It answers guests on WhatsApp, 24/7, in their own language. With facts you have verified: it does not invent prices, it does not confirm bookings that do not exist, and it calls you the second it is needed.
Knows your hotel.
Policies, rooms, breakfast, check-in rules, what is free and what is not, access, pets, the route from the train station, all of it lives in a knowledge base you build and you control.
ARIA says nothing you have not approved. It answers from your knowledge base, in your voice. If it does not know something, it admits it honestly and calls you.
Knows how to answer in the guest's language.
Romanian, English, French, Italian, German, whatever language someone writes to you in. Within seconds. Including at 2 in the morning, when the front desk is asleep.
And not only short answers: it writes with your hotel's personality, with links where they help. The guest feels they are talking to the hotel, not to a robot.
Knows what not to make up.
Never a price you did not give it. Never a booking confirmation it cannot check. Never a promise that cannot be kept.
The critical rules are enforced in deterministic code, not through instructions written for the AI in plain language. That means guests cannot talk them round or get past them. They are enforced the way the rules of a banking system are.
Knows when to call you.
Bookings, complaints, special requests (allergies, pets, accessibility, late check-in) are all escalated automatically to the front desk.
The notification reaches you on the channel you prefer: WhatsApp now, email soon, phone on the roadmap. You do not get noise, only the real conversations.
Learns from what it does not know.
Every week, our Gap Radar tells you which new questions came up and what should be added to the knowledge base.
You approve, ARIA learns. It never overwrites anything without your approval. The only code that writes to the knowledge base is the code that asks you first.
Different from an ordinary chatbot
ARIA is built by hoteliers, for hoteliers. With the safety mechanisms we would have asked for ourselves before connecting her to our own guests.
She invents nothing
She answers only from your knowledge base. If she does not know, she says she does not know. Never prices or availability pulled out of thin air.
Safety through code
Turning down discounts, escalating complaints, the pricing rules, all applied by deterministic code, not by "prompt engineering".
Human takeover at any time
When you answer yourself, ARIA goes quiet on that conversation. Resume or stop her from your phone. You never talk over each other.
EU AI Act compliance
Art. 50: the guest is told they are talking to an AI. Monthly Trust Report with activity, escalations, gaps.
She learns under your control
A weekly Gap Radar proposes new answers to you. You approve, ARIA learns. She overwrites nothing without permission.
You own your data
The knowledge base, the conversations, the leads, all isolated for your hotel. Exportable at any time. We do not train models on your data.
Because we already use it in our own properties.
The team behind ARIA KNOWS has been running hotels and holiday houses for more than 10 years. We built ARIA for ourselves, then realised that other hoteliers we know had the same problem. Now we offer it to others too, carefully.
See who we areStart your hotel's AI front desk.
Monthly subscription, no long term contract, cancel any time. You pick the plan and ARIA starts answering your guests. If you would rather talk first, write to us on WhatsApp.
Public prices, in RON, final price. We do the setup.